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Frequently Asked Questions
Find answers to common questions about our immersive VR experiences
General
Yes, you are still welcomed to bring your favorite beer or wine. Liquor is still prohibited.
A maximum of 8 players. For larger groups, look at group rates, book consecutive sessions, or contact us.
Every element of the system is designed to give you an immersive experience without the discomfort typically associated with virtual reality systems.
As long as someone is physically big enough to wear the VR headset, they are welcome to enjoy our experiences. The games chosen will be up to parental discretion.
Our experiences allow you to move freely in large open spaces. You walk in the game like you walk in real life, with no cables or wires to tether you.
No, it is not mandatory. Walk-ins are welcomed every day. However, we strongly recommend booking your experience online as you may not find an available session if you do not book in advance.
Our experiences are exclusive to Zero Latency and can be played across their global network.
How to Prepare
It is recommended to arrive 15 minutes prior to allow time for the sign-in and suit-up process.
We will do our best to find you the next available time slot.
Yes. You can store your belongings at the Game Master station where they will be secured.
Yes. We have bench seating in the arena and seating in view of the spectator TV.
Our VR headsets have spacers to accommodate glasses. If your glasses have overly large frames, we recommend wearing contact lenses.
Wear comfortable and breathable clothing with closed-toe shoes.
Accessibility
Yes, we offer experiences for all ages.
Yes! Our games typically require full motion and use of both hands but we can accomodate players of all ability
You can participate even if you are pregnant. We will take care of you during the session. Consult your doctor if you are unsure.
We use over-ear headphones with adjustable volume so you can wear your hearing aids.
Reservations and Refunds
Yes, we do! Select "Group Rates and Party Packages" when booking your experience for discounted rates and parties.
To redeem your gift card, enter the code you received in the email during checkout.
Please look in your spam folder. If you still can't find anything, please give us a call at 512-982-4307.
If you need to make changes to or cancel your booking, please give us a call at 512-982-4307. Our friendly staff will be happy to assist you.